Able to take on more responsibility, are confident and take time to improve things and come up with solutions to problems – and take them to the Manager who begins to feel more relaxed. Everyone is starting to work as a team. People are more confident and forthcoming – it’s like a lid has opened and out flow thoughts, ideas and suggestions.
Managers find they have more time to develop and promote their staff. Some stay, some move on. But this is no longer a worry as there’s enough time to take on and train new staff.
Resident’s families are happier and more confident in the knowledge that their loved ones are being well looked after.
Internal audits have improved and Registered Managers no longer fear CQC and Local Authority inspections because they’re on top of things.
CQC and the other organisations continue to send out various guidance on a regular basis and we ensure our training is current and evidence based. Learners often tell their Manager about any changes and are happy to support them implementing them within the home.
Some staff don’t like the new ways of working. But even the few who dislike training understand the benefits of face-to-face learning and actually look forward to it.
Independent Training understands this and takes their time with people. It helps to have trainers who are ‘delightfully bonkers’ mind you! But it does wonders for getting staff interested and engaged in training in ways their managers didn’t think was possible.
Our philosophy has always been that you don’t need to wait until you’re ready to change everything in one go. Small changes soon add up. Just try and do one thing better today than you did yesterday – and you’ll soon see.
We like to give back. For each learner we will add 1p to the toilet twinning fund which, along with any profit from the snack basket and donations in the loos, add up across the year and are used to twin one of our toilets to one in a poor community, enabling families to build a basic toilet, have access to clean water and learn about hygiene – a vital combination that saves lives.